These terms and conditions of sale (these “Terms of Sale”), are the only terms which govern your purchase of goods and services from SentrySafe (“we”, “our” or “us”) and represent the entire agreement between us with respect to the purchase and sale of our products. The placement of an order through our site constitutes your acceptance to be bound by these Terms of Sale. SentrySafe agrees to supply the ordered Products only upon the terms and conditions contained herein. Our acceptance of your order and agreement to deliver the ordered Products is expressly made conditional on your acceptance of the terms and conditions set forth below.
We are: John D. Brush & Co., Inc. d/b/a SentrySafe
|Our address is:||900 Linden Avenue|
|Rochester, New York 14625|
You are our customer.
1. Definitions and Applicability.
In these Terms:
“Products” means any of the goods or services we offer for sale including, without limitation, safes, cabinets and storage products and systems for the security and safe keeping of personal belongings and other chattel from, among other things, theft, vandalism, and destruction by the elements, and related services.
“Site” means the entire computing hardware and software installation that is or supports our website located at the following URL: www.SentrySafe.com.
Any capitalized terms included in these Terms of Sale and not otherwise defined shall have the respective meanings ascribed thereto in our Terms and Conditions of Use of www.SentrySafe.com, which are incorporated herein by reference. To the extent of any conflict between these Terms of Sale and our Terms and Conditions of Use, the provisions in our Terms and Conditions of Use shall apply.
2. Our contract with you.
a. These Terms of Sale apply in any event you purchase any of our Products or services. We will accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and the estimated delivery date. All goods and services delivered or performed pursuant to an order you place with us shall strictly conform to the specifications, descriptions and other terms set forth in your order; provided that without our express written consent, no variation in or addition to, any of the terms, conditions, delivery requirements, prices, quality, quantity or specifications set forth in these Terms of Sale shall become part of any order, and absent such consent any additional or different terms are objected to and rejected.
b. We may change or modify these Terms of Sale from time to time and at any time in our sole discretion. The Terms of Sale that apply to your transaction are those posted on Site on the day you place an order.
c. If in future, you buy Products from us under any arrangement which does not involve your payment via our Site, these Terms of Sale still apply.
3. Price and Payment.
a. Except as provided below in this section, prices are based on labor, freight and material costs prevailing at the time of our confirmation. Prices are exclusive of any charges for specialized delivery services. All taxes, including sales, use, excise or any other taxes, assessments or charges imposed by federal, state, local or foreign governments on the sale or shipment of the Products shall be paid by you, unless we expressly states in writing otherwise. You are required to pay in full at the time of your order.
b. We use PayPal and nationally recognized third party service providers for accepting and processing payment by credit card. These companies process your payment and forward the payment to us.
c. When you are checking out, and get redirected to make payment, you have two options: 1. Proceed without joining PayPal or setting up an account with us, or 2. Login or setup an account. Please contact us if you do not have a credit card or are otherwise unable to make payments via PayPal.
4. Delivery; Risk of Loss.
a. We endeavor to deliver purchased Products within the anticipated timeframe set forth in the confirmation of your order. All delivery dates are approximate and we shall not be responsible for any damage of any kind resulting from any delay. We shall not be liable for any delays in delivery or circumstances beyond our control.
b. Products over 150 pounds may be subject to additional shipping and handling charges.
c. Product title and risk of loss transfers to you upon delivery to the address specified on the order.
5. Cancellation of order.
The shipment process begins immediately after SentrySafe sends an order confirmation, which makes cancellation difficult. After e-mail confirmation of your order is sent by us, your order is not subject to cancellation by you except with our express written consent. To request a cancellation of your order, you must immediately contact our sales support department and make a cancellation request, by sending an e-mail to email@example.com or calling 1-800-363-1559. Order details must be included with the request. We will notify you by e-mail to confirm or reject your cancellation request on and subject to such conditions as we may impose in our sole discretion.
6. Return Policy.
At SentrySafe, your satisfaction is our priority. We want to make sure you are confident that our products will help keep your important documents and valuables protected in the event of an emergency. If your product arrives damaged or not working to your expectations, please give us a call before returning your safe. We are happy to help, and many problems can be resolved quickly. Our customer care team can be reached Monday – Friday, 8-6 PM EST at 1-800-363-1559.
Still want to return your product? Not a problem. SentrySafe will allow the return of items purchased on SentrySafe.com within 60 days of the delivery date. Just follow these steps for a quick and easy return.
Identify your product and product weight – how?
If the product weight is GREATER than 150 lbs, or you cannot locate the product weight:
Call the SentrySafe Customer Care Team at 1-800-363-1559, we will be happy to assist you with your return.
If the product weight is LESS than 150 lbs:
1. SentrySafe does require that items be returned in their original “new” condition with their original packaging and accessories. Items that are not returned with their original packaging may be subjected to an additional $25 processing fee.
2. Fill out the Request to Return form to receive a return shipping label.
3. Take your safe to the nearest FedEx location with your return shipping label. For information on the FedEx location closest to you, please visit www.fedex.com.
4. Upon receiving your return, SentrySafe will credit back the full amount minus the cost of shipping to the credit card used to make the original purchase.
Frequently Asked Questions
Q: What do I do if my safe arrived damaged or missing a piece?
A: If your product arrived damaged, missing a piece or not working to your expectations, please give us a call before returning your safe. We are happy to help and many problems can be resolved quickly, without having to return your product. Our sales support team can be reached Monday – Friday, 8-5 PM EST at 1-800-363-1559.
Q: How long will it take for me to receive a credit once I return an item?
A: Once your return has been received, it will take approximately 5-10 business days for SentrySafe to process the credit back to your account. If you have any questions regarding the status of your return, please feel free to call sales support at 1-800-363-1559.
Q: Will I receive the full purchase amount in my refund?
A: Shipping fees will be taken from the total purchase amount when issuing credit back to your account.
Q: Where can I print a FedEx Return Label to send my product back to SentrySafe?
A: A FedEx Return Label can be printed by filling out the Request to Return form on SentrySafe.com.
Q: Where can I go to drop off a return using the FedEx return label?
A: For information on the FedEx office nearest you, please visit www.fedex.com.
Q: How can I track my return from FedEx to make sure it gets to SentrySafe safely?
A: SentrySafe recommends you hold on to the tracking information provided to by the FedEx office. Without this information, you will not be able to confirm delivery of your return. If for any reason, the return does not arrive and you are unable to provide this tracking information, SentrySafe may not be able to issue a credit to your account.
Q: How do I return a product that is too large or heavy to be returned via small parcel (UPS, FedEx, USPS, etc)?
A: If your product is too large or heavy to be returned via small parcel, please give us a call. We’ll be happy to assist you in your return. Please contact our sales support team Monday – Friday, 8-5 PM EST at 1-800-363-1559.
7. Disclaimers and Limitation of Liability.
All of the Products furnished hereunder are warranted by SentrySafe only to the extent of the original product warranties delivered with the Products at the time of purchase. For our current product warranties, please [click here]. No warranty is effective if (i) the Products are not stored or handled appropriately, (ii) the defect resulted from damages occurring after delivery, (iii) the defect was not reported to SentrySafe within thirty (30) days after delivery, or (iv) the defect is observable at the time of delivery is not reported upon delivery. THE FOREGOING WARRANTY IS EXCLUSIVE OF AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL OR IMPLIED, INCLUDING ANY WARRANTY OF PERFORMANCE, MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE AND SUPERSEDES AND EXCLUDES ANY ORAL OR WRITTEN WARRANTIES OR REPRESENTATIONS, MADE OR IMPLIED IN ANY MANUAL, LITERATURE, ADVERTISING BROCHURE OR OTHER MATERIALS.
WE ARE NOT LIABLE IN ANY CIRCUMSTANCES FOR SPECIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL LOSS OR ANY DAMAGES WHATSOEVER ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, NON-DELIVERY, USE OR LOSS OF USE OF THE PRODUCTS OR ANY PART THEREOF, OR FOR ANY CHARGES OR EXPENSES OF ANY NATURE INCURRED, EVEN THOUGH WE MAY HAVE BEEN NEGLIGENT, AND YOU INDEMNIFY AND HOLD US HARMLESS FROM ANY AND ALL SUCH CLAIMS OF DAMAGE BY YOU OR OTHERS, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO US FOR THE PRODUCTS SOLD TO YOU HEREUNDER.
Any action for any loss or damage with respect to the Products delivered by SentrySafe hereunder must be commenced by you within one year from the date of order.
8. Indemnity. To the maximum extent allowed by law, you agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of our Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person. You hereby waive and release us from all rights of contribution or indemnity to which you may otherwise be entitled.
9. Miscellaneous provisions.
a. When we communicate with you we do so by email or through your personal account on www.SentrySafe.com. You agree that electronic communications are contractually binding in the same way as properly signed and dated paper sent by post.
b. The relationship between us is that of independent contractors. Nothing contained in these Terms of Sale shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
c. Nothing in these Terms of Sale or on our Site shall confer on any third party any benefit or obligation.
d. We shall not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms of Sale, for any failure or delay in fulfilling or performing any term of these Terms of Sale when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
e. If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these Terms of Sale.
f. No waiver by us, in exercising any right, power or provision in these Terms of Sale shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
g. In the event of a dispute arising out of or in connection with these Terms of Sale or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
h. We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
i. All matters arising out of or relating to these Terms of Sale is governed by and construed in accordance with the internal laws of the State of New York without giving effect to any choice or conflict of law provision or rule (whether of the State of New York or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of New York.
j. Any legal suit, action or proceeding arising out of or relating to these Terms of Sale shall be instituted in the federal courts of the United States of America or the courts of the State of New York in each case located in the City of Rochester and County of Monroe, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.
k. These Terms of Sale shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.