Refund policy

No merchandise may be returned without prior authorization from SentrySafe. No Exchanges. All returns must have a returned material Authorization (RMA) Number issued by SentrySafe. The RMA must be shown on all labels and correspondence with regards to returned merchandise. All returns must be prepaid and returned within 30 days of authorization in order to receive credit. A minimum 25% handling charge will be assessed on authorized returns, unless item is defective. Returns received without prior authorization (RMA Code) will be returned to the customer. In order to start the return process, please call our customer service at 1-800-828-1438.